Last Updated: May 2026

Please read these Terms and Conditions carefully before using the Virtuallyours website or mobile application. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Us & These Terms

1.1 These Terms and Conditions (“Terms”) govern your use of the Virtuallyours website (virtuallyours.biz) and mobile application (collectively, “the Platform” or “Services”), operated by Virtuallyours (Pty) Ltd, a company registered in South Africa (“we”, “us”, “our”).

1.2 Virtuallyours (Pty) Ltd is registered in South Africa. Our registered address is Morningside, Sandton, Gauteng, 2090, South Africa. Contact email: info@virtuallyours.biz.

1.3 These Terms apply to all visitors, registered users, and customers of the Platform. “You” refers to any individual accessing or using our Services.

1.4 Your use of our Platform is also subject to our Privacy Policy, Returns & Refund Policy, and Shipping & Delivery Policy, all of which are incorporated into these Terms by reference.

1.5 We reserve the right to update these Terms at any time. We will notify registered users of material changes by email. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms. The current version of our Terms will always be available on our website.

2. Service Coverage

2.1 Virtuallyours operates as an online retail platform serving customers in the following countries:

  • South Africa
  • Botswana
  • Zimbabwe
  • Zambia
  • Malawi
  • Tanzania
  • Ghana
  • Nigeria

2.2 We accept orders and deliver only to the countries listed in clause 2.1 above. Orders placed from or for delivery to countries not listed cannot be processed and will be refunded in full.

2.3 Certain products or categories may not be available in all countries due to legal restrictions, import regulations, or logistical limitations. Availability is indicated on each product listing.

2.4 Our multi-currency platform supports ZAR, BWP, GHS, MWK, NGN, and USD. Prices are displayed in the currency corresponding to your selected country at checkout. Currency conversion, where applicable, is calculated at current rates at the time of purchase.

3. Eligibility & Account Registration

3.1 You must be at least 18 years of age to create an account and make purchases on our Platform. By registering, you confirm you meet this requirement.

3.2 Minors between 13 and 17 years of age may browse our Platform with parental supervision but may not create accounts or make purchases independently. Children under 13 years are not permitted to use the Platform.

3.3 To create an account, you must provide accurate, complete, and current information including your name, email address, and contact number. You are responsible for keeping your account information up to date.

3.4 You are responsible for all activity that occurs under your account. You must:

  • Keep your password confidential and not share it with any third party
  • Notify us immediately at info@virtuallyours.biz of any unauthorised access to your account
  • Log out of your account at the end of each session on shared devices
  • Not create multiple accounts or accounts on behalf of others without permission

3.5 We reserve the right to suspend or terminate accounts where we reasonably believe that account information is inaccurate, that these Terms have been violated, or that fraudulent activity has occurred.

3.6 You may also register using a third-party social account (e.g. Google). By doing so, you authorise us to access basic profile information from that account in accordance with its privacy settings and our Privacy Policy.

4. Products & Ordering

4.1 All products listed on our Platform are subject to availability. Product images are for illustrative purposes. Actual product colours, dimensions, or packaging may vary slightly from images shown.

4.2 Prices are displayed in your selected currency and are inclusive of applicable VAT where stated. Prices are subject to change without notice, but any changes will not affect confirmed orders.

4.3 We reserve the right to limit quantities of products, decline or cancel orders, and withdraw products from sale at any time.

4.4 By placing an order, you are making an offer to purchase the selected product(s) at the stated price. Your order is confirmed when you receive an order confirmation email from us. This confirmation constitutes a binding contract between you and Virtuallyours.

4.5 In the event that a product is incorrectly priced due to a technical error, we reserve the right to cancel the order and issue a full refund. We will notify you promptly if this occurs.

4.6 Certain products are subject to legal restrictions (e.g. age-restricted products, regulated electronics). By purchasing such products, you confirm that you meet all applicable legal requirements to purchase, own, and use them.

5. Age-Restricted Products (Alcohol & Liquor)

5.1 Virtuallyours sells alcoholic beverages in jurisdictions where permitted by law. Our Platform includes an age verification step for all alcohol and liquor products.

5.2 By purchasing any alcohol or age-restricted product, you confirm that:

  • You are 18 years of age or older (or of legal purchasing age in your country, whichever is higher)
  • You are purchasing for personal consumption and not for resale to minors
  • You accept responsibility for ensuring the delivery is received by a person of legal age

5.3 We reserve the right to cancel any order for age-restricted products where we cannot verify the purchaser’s age, or where we have reasonable grounds to believe the purchaser may be a minor.

5.4 Delivery of alcohol products requires a physical address and a recipient who can confirm they are of legal age. See our Shipping & Delivery Policy for details.

6. Payment

6.1 We accept payment via the methods shown at checkout. All transactions are processed securely through our payment gateway providers, which are PCI-DSS compliant.

6.2 Payment is required in full before an order is dispatched. Your order will not be processed until payment has been confirmed.

6.3 By providing payment details, you confirm you are authorised to use that payment method and that the details you provide are accurate.

6.4 We do not store your full card details. Payment data is handled by our secure third-party payment processors.

6.5 In cases of suspected fraud or unauthorised payment, we reserve the right to cancel the transaction and report the matter to relevant authorities.

7. Shipping & Delivery

7.1 Our full delivery terms, timeframes, carrier information, and country-specific costs are set out in our Shipping & Delivery Policy, which forms part of these Terms.

7.2 Estimated delivery times are provided at checkout and in your order confirmation. These are estimates only — actual delivery may vary due to factors outside our control.

7.3 Risk of loss and title for products passes to you upon delivery to your specified delivery address.

8. Returns, Refunds & Cancellations

8.1 Our full returns and refunds terms are set out in our Returns & Refund Policy, which forms part of these Terms.

8.2 You may request a return or refund by logging into your account and submitting a return request, or by emailing info@virtuallyours.biz.

8.3 Orders may be cancelled before dispatch at no charge. Once an order has been dispatched, cancellations are subject to our Returns & Refund Policy.

9. Privacy & Data Protection

9.1 We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and applicable data protection laws in the countries we operate in.

9.2 Our Privacy Policy explains in detail how we collect, use, store, and protect your personal information, and describes your rights as a data subject.

9.3 By using our Platform and creating an account, you consent to the collection and processing of your personal information as described in our Privacy Policy.

9.4 As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to our legal retention obligations)
  • Object to the processing of your information for direct marketing at any time
  • Lodge a complaint with the Information Regulator of South Africa

9.5 To exercise any of these rights, contact our Information Officer at info@virtuallyours.biz.

10. Communications & Marketing

10.1 By creating an account, you consent to receive transactional communications from us (order confirmations, dispatch notifications, delivery updates) via email and SMS.

10.2 With your separate consent during registration, we may send you marketing communications including promotions, new products, and special offers. You may opt out of marketing communications at any time by:

  • Clicking “Unsubscribe” in any marketing email
  • Replying STOP to any marketing SMS
  • Updating your preferences in My Account → Notifications

10.3 Opting out of marketing communications will not affect your receipt of transactional order-related communications.

11. User Conduct & Restrictions

11.1 You agree to use our Platform only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Platform to purchase products you are not legally permitted to buy or own
  • Provide false, inaccurate, or misleading information
  • Impersonate any person or entity or misrepresent your affiliation
  • Create multiple accounts or abuse promotions, discounts, or loyalty programmes
  • Attempt to circumvent our security systems, pricing, or checkout processes
  • Use automated tools (bots, scrapers, crawlers) to access our Platform without our written consent
  • Upload, transmit, or distribute any harmful, offensive, or illegal content
  • Infringe the intellectual property rights of Virtuallyours or any third party
  • Engage in any conduct that could damage, disable, or impair our Platform or servers

11.2 We reserve the right to suspend or permanently ban any account found to be in violation of these Terms, and to cancel any orders placed in connection with such violations.

11.3 We may report suspected fraudulent, abusive, or illegal activity to relevant law enforcement authorities and cooperate fully with any investigation.

12. Intellectual Property

12.1 All content on our Platform including text, images, graphics, logos, product listings, software, and design is owned by or licensed to Virtuallyours (Pty) Ltd and is protected by copyright, trademark, and other intellectual property laws.

12.2 You may not copy, reproduce, distribute, modify, publish, or use any content from our Platform for commercial purposes without our prior written consent.

12.3 If you believe any content on our Platform infringes your intellectual property rights, please contact us at info@virtuallyours.biz with details of the alleged infringement.

13. User-Generated Content (Reviews & Submissions)

13.1 Our Platform allows users to submit product reviews, ratings, photos, and other content (“User Submissions”). By submitting content, you grant Virtuallyours a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content in connection with our Platform and marketing.

13.2 You warrant that your User Submissions are your own original work, are truthful and based on your genuine first-hand experience, and do not infringe any third-party rights.

13.3 User Submissions must not contain:

  • False, misleading, or defamatory content
  • Offensive, abusive, racist, or discriminatory language
  • Spam, advertising, or promotional content for other businesses
  • Personal information of third parties without their consent

13.4 We reserve the right to remove any User Submission that violates these Terms or that we consider inappropriate, without notice or liability.

14. Third-Party Links & Services

14.1 Our Platform may contain links to third-party websites and services. These are provided for your convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or terms of any third-party sites.

14.2 Our Platform may integrate with third-party services such as payment processors, shipping carriers, and social media platforms. Use of these services is subject to their own terms and privacy policies.

15. Disclaimers & Limitation of Liability

15.1 Our Platform and products are provided “as is”. While we take every care to ensure product information is accurate, we do not warrant that product descriptions, images, pricing, or other content is error-free, complete, or current.

15.2 To the maximum extent permitted by applicable law, Virtuallyours shall not be liable for:

  • Indirect, incidental, special, or consequential damages arising from your use of our Platform
  • Loss of data, profits, or business arising from technical failures or interruptions to our Platform
  • Damage to your device resulting from downloading content from our Platform
  • Losses caused by third-party payment processors, shipping carriers, or service providers

15.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law including the Consumer Protection Act 68 of 2008 (South Africa).

15.4 Our total liability to you for any claim arising from your use of our Platform shall not exceed the total amount you paid for the relevant order giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Virtuallyours (Pty) Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of our Platform, or your infringement of any third-party rights.

17. Warranties on Products

17.1 Products sold on our Platform come with manufacturer warranties where applicable. Warranty details are stated on the product listing or included with the product.

17.2 Warranty claims must be directed to the manufacturer or their authorised service centre. Virtuallyours will assist with facilitating warranty claims where possible.

17.3 Warranties do not cover damage caused by misuse, unauthorised modification, accidents, or normal wear and tear.

18. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, strikes, pandemics, government actions, power failures, or interruptions to internet or telecommunications infrastructure.

19. Dispute Resolution

19.1 We are committed to resolving customer complaints fairly and efficiently. If you have a complaint or dispute, please contact us first at info@virtuallyours.biz, including your order number and a description of the issue. We will respond within 3 business days and aim to resolve complaints within 10 business days.

19.2 If we are unable to resolve the dispute through direct communication within 30 days, either party may refer the matter to a mutually agreed mediator for mediation before initiating formal legal proceedings.

19.3 Nothing in this clause limits your rights under the Consumer Protection Act 68 of 2008 (South Africa) or equivalent consumer protection legislation applicable in your country of residence, including your right to approach the National Consumer Commission or Consumer Goods and Services Ombud.

19.4 These Terms are governed by the laws of the Republic of South Africa. Any legal proceedings that cannot be resolved through mediation shall be subject to the jurisdiction of the courts of South Africa.

20. Mobile Application

20.1 Our mobile application is available on the Apple App Store and Google Play Store. Your download and use of the app is also subject to the terms of the relevant app store.

20.2 We are solely responsible for the app and its content. Apple Inc. and Google LLC are not parties to these Terms and have no obligation to provide maintenance, support, or warranty for the app.

20.3 If the app fails to meet any applicable warranty, you may notify Apple or Google and request a refund of the purchase price (if any). Beyond this, Apple and Google have no warranty obligations with respect to the app.

21. General Provisions

21.1 Entire Agreement. These Terms, together with our Privacy Policy, Returns & Refund Policy, and Shipping & Delivery Policy, constitute the entire agreement between you and Virtuallyours regarding your use of our Platform.

21.2 Severability. If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions will continue in full force.

21.3 No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

21.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights under these Terms to a successor entity in connection with a merger, acquisition, or sale of our business.

21.5 Contact. For all queries regarding these Terms, contact us at:

  • Email: info@virtuallyours.biz
  • Phone: +27 67 362 9748
  • Address: Morningside, Sandton, Gauteng, 2090, South Africa
  • Website: virtuallyours.biz/contact-us

These Terms & Conditions were last updated in May 2026. Virtuallyours (Pty) Ltd reserves the right to amend these Terms at any time. The current version will always be published at virtuallyours.biz/terms-conditions/