Shipping & Delivery

Last Updated: May 2026

Thank you for shopping with Virtuallyours. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders across our service regions in Africa. Please read this policy carefully before placing your order.

1. Delivery Countries

We currently deliver to the following countries:

Note: We can only deliver to the countries listed above. If your country is not listed, we are unable to process your order at this time. We are continuously working to expand our delivery regions — check back for updates.

2. Delivery Timeframes & Costs

Business days are Monday to Friday, excluding public holidays in the origin and destination countries. Delivery times are estimates and begin from the date your order is dispatched, not the date of purchase.

3. Shipping Carrier

All orders are shipped via Aramex, using either the Aramex Shopandship or Aramex Clickway service depending on your location. For the final leg of delivery, your order may be transferred to a local carrier or courier in your country. Please note that full end-to-end tracking may not always be available at every step of the journey.

4. Order Processing

Once your payment has been confirmed, your order enters our processing queue:

1. Order confirmation — You will receive an order confirmation email immediately after payment.
2. Warehouse processing — Our warehouse processes and packs your order within 1–3 business days.
3. Dispatch notification — Once your order has been handed to Aramex, you will receive a dispatch notification with a tracking number.
4. Delivery — Your order will be delivered within the estimated timeframe shown above. The estimated delivery date is also shown on your order confirmation page and in your account under My Account → Orders.

5. Order Tracking

Once your order has been dispatched, you can track it in the following ways:

• Your account: Log in to virtuallyours.biz → My Account → Orders → View Order
• Aramex tracking: Visit www.aramex.com and enter your tracking number
• Email: Your dispatch notification email will contain a tracking link

If tracking information has not updated for more than 5 business days after dispatch, please contact us at info@virtuallyours.biz.

6. Shipping Address Requirements

• You may use a P.O. Box for most standard orders.
• A physical address with someone present to sign is required for:
• Large or heavy items (e.g. furniture, large appliances)
• High-value products
• Age-restricted products (e.g. alcohol/liquor)
• Perishable items
• Orders shipped via private carrier
• We cannot deliver to military bases, embassies, or other security-restricted zones.
• Please ensure your delivery address is complete and accurate. Virtuallyours is not responsible for delays or failed deliveries caused by an incorrect address provided by the customer.

7. Factors Affecting Delivery Time

While we make every effort to deliver within the estimated timeframe, actual delivery dates may be affected by:

• Public holidays in the origin or destination country
• Peak shopping periods (e.g. Black Friday, Christmas) — allow an additional 3–5 business days
• Weather conditions, natural disasters, or force majeure events
• Customs clearance delays for international shipments
• Incorrect or incomplete delivery address
• Aramex or local carrier delays outside our control

In such cases, we will communicate any significant delays to you via email.

8. Customs, Duties & Taxes

Products shipped across international borders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country’s authorities. These charges are:

• Not included in our product prices or shipping costs
• The responsibility of the customer to pay upon delivery or at customs clearance
• Determined by the destination country’s customs authority

We recommend checking your country’s import regulations before ordering, particularly for electronics, alcohol, or high-value items. Virtuallyours cannot predict or guarantee the amount of customs duties or taxes that may apply.

9. Delivery Issues

Package Not Received

If your order has not arrived within 7 business days after the estimated delivery date, please:

1. Check the tracking information in your account or via Aramex
2. Confirm your delivery address was entered correctly
3. Check with neighbours, building reception, or local post office
4. Contact us at info@virtuallyours.biz with your order number

We will investigate with Aramex and respond within 2 business days.

Tracking Shows Delivered but Not Received

If your tracking information shows your package was delivered but you have not received it:

1. Contact us immediately and no later than 5 business days after the shown delivery date
2. We will open an investigation with Aramex
3. Resolution (replacement or refund) will be provided within 10 business days of opening the investigation

Damaged Package

If your package arrives visibly damaged:

1. Do not discard the packaging — it is required for carrier claims
2. Photograph the damaged packaging and contents before opening fully
3. Contact us at info@virtuallyours.biz within 48 hours of delivery with your order number and photos
4. We will arrange a replacement or refund in accordance with our Returns & Refund Policy

10. Failed Delivery Attempts

If Aramex or the local carrier is unable to deliver your order (e.g. no one available to sign, incorrect address), they will typically:

• Leave a delivery notification
• Make up to 2 further delivery attempts
• Hold the package at a local depot or collection point for a limited period

If the package is returned to us due to failed delivery attempts, you will be responsible for any re-delivery costs. If you choose not to have the package re-sent, a refund will be processed minus the original shipping costs incurred by us (even if shipping was shown as free).

11. Alcohol & Age-Restricted Products

Deliveries of alcohol and other age-restricted products are subject to the following additional conditions:

• A physical delivery address is required (P.O. boxes are not accepted)
• Delivery will only be made to a person who can confirm they are 18 years of age or older
• The recipient may be required to show valid proof of age (ID or passport) upon delivery
• If no qualifying adult is present to accept delivery, the order will be returned and a refund processed minus any delivery costs incurred

12. Contact Us

For all shipping and delivery enquiries, please contact us:

• Email: info@virtuallyours.biz
• WhatsApp: Available on our website
• Phone: +27 67 362 9748
• Contact page: virtuallyours.biz/contact-us

Please include your order number in all delivery enquiries so we can assist you promptly.

For direct Aramex enquiries: www.aramex.com

This policy was last updated in May 2026. Virtuallyours reserves the right to update this policy at any time. The current version will always be available at virtuallyours.biz/shipping-delivery/